Profile
I'm the Founder and Owner of MiCiShiBi. Coming from Sicily, I'm based in London (UK) and always looking for new interesting adventures.
An energetic, ambitious and friendly native Italian speaker possessing extensive experience as a manager after providing years of excellent customer service in person as through a screen. Founder and owner of MiCiShiBi’s website, which is an international e-commerce dedicated to jewellery. Highly motivated with the ability to work on own initiative and as part of a team. An approachable person who always striving to go the extra mile in order to achieve the set goals always willing to help and assist. An honest and straightforward person who also enjoys meeting people.
Physical Details
Languages
Skills
Experience
Founder & Owner @ MiCiShiBi.com, UK
Nov '19 - Present
► Analysing and creating reports of potential revenue, sales growth and traffic using Google Analytics platform and platform's insight
► Developing business strategy, marketing campaigns and creating relationships with international suppliers that drive sales and profitability
► Using knowledge of Web Master/Designer to build the e-commerce website, marketing emails, social media channels and business pages that leads to growing a high-quality audience
Customer Service Advisor @ ASOS.com, UK
Jun '18 - Apr '20
► Ensuring customers queries are answered with the aim of a first-time resolution
► Handling customers across different platforms, including Social Media, Email and Live Chat
► Working with colleagues across Customer Care to identify and highlight trends in any customer queries
Fashion/Fitness Model @ Freelance, IT/UK
Jun '17 - Jan '19
► Following different aspects such us researching ideas for new concepts and being creative
► Calculating budgets and make links with new clients by building a solid relationship with them
► Being comfortable in front of the camera, maintaining level of stress down, able to take directions
Brand Sales Manager @ Harrods, UK
2014 - 2018
► Leading to maintain an uncluttered and refurbished environment at all times
► Managing the assigned area as well as assisting the team in maximizing the stores sales and profitability
► Developing plans in collaboration with other teams that encompass both strategy and tactics to sale growth
Sales Support @ Harrods, UK
2013 - 2014
► Assisting the team in maximising the stores sales and profitability
► Keeping the store organised and maintaining an uncluttered environmen
► Describing and demonstrating in detail the products and its benefits to customers
Retail Assistant @ Royal Collection Trust, UK
2013
► Ensuring the shop and displays are clean, tidy and well presented at all times
► Approaching customers and politely asking questions to understand their needs
► Operating the till and accurately handling cash, cheques and credit/debit card payments
IT Trainer @ Network Housing Group, UK
2013
► Supporting and training learners on IT packages
► Managing my workload and sharing information with the managers
► Developing evaluations and assessments for students to monitor their development
Hotel Receptionist @ Ducale Suites, Italy
2010
► Checking e-keys and provide rooms to customers
► Managing reception, booking, meeting and greeting clients
► Supporting the intern computer team and taking part when was needed
Web Consultant, Editing, Designer @ SEAT Pagine Gialle, Italy
2009
► Creation, designer and coordination of Visual Site dedicated to consumers
► Interacting with clients to assist them with the choice of their website
► Working proactively towards random tasks assigned to be completed in short time frame
Assistant Tutor-Babysitter @ Private, Italy
2008
► Helping kids with the homeworks and teaching the proper language
► Organising creative activities and remaining vigilant of unusual activities
► Maintaining a safe environment by allowing only authorized persons near children
Technical Hardware Assistant @ Lm Pavan srl, Italy
2007
► Providing support for the company’s computer infrastructure
► Troubleshooting computer hardware issues reported by the staff
► Involved in pre-sales activities, clients interactions and internal support calls resolution
Data Management Assistant @ Fiorentino Jewelry, Italy
2006
► Design and support maintenance of the company's website
► Managing customer database for data input, retrieval and generating reports
► Worked across the teams in different roles during the project lifecycle of the company’s website
Secretary @ IAL CISL Sicilia, Italy
2005
► Responsible for document management and office organization
► Producing reports, letters, spreadsheets, graphs and updating the database
► Carrying out online research for supervisor in order to provide a fast and accurate reply to customers
Assistant Teacher @ School “Aristide Gabelli", Italy
2004
► Acting as a guide, motivator and counselor to the students
► Developing interactive games for kids in order to aid the learning process
► Supporting senior staff for delivering classes of Information Technologies
Secretary @ IAL CISL Sicilia, Italy
2003
► Coordinating with customers by telephone and e-mails
► Updating the company’s intranet sites with the latest data
► Providing first hand assistance to clients on their visit to the company’s office
Education
Intercultural Awereness: China @ Harrods Ltd, UK
2017
Customer Perspective
Intercultural Awereness: Russia & Middle-East @ Harrods Ltd, UK
2016
Customer Perspective
ACE - Attitude Creates Employability @ LEAP, UK
2013
Job-Seeking/Changing Skills
ESOL EL3 @ CommunitySystems, UK
2012
English Language and Literature - General
General English @ British Study Centres, UK
2012
English Language and Literature - Pre-Intermediate
Accountancy @ ITC Francesco Ferrara, Italy
2008 - 2010
Accounting and Business Management
Computer Hardware Assembling @ IAL CISL Cusmano, Italy
2007
Information Technology
Information Technologies for Experts @ IAL CISL Paisiello, Italy
2004 - 2006
Information Technology
Windows Application for Experts @ IAL CISL Paisiello, Italy
2003
Information Technology
Volunteer Experience
English Italian Translator
@ WhatsApp Inc.
February 2014 - January 2018
Science and Technology
IT Trainer
@ Network Housing Group
April 2013 - June 2013
Education
English Italian Translator
@ Twitter
April 2011 - February 2013
Science and Technology
Italian Community Admin
@ PS3Zone.net
March 2010 - February 2011
Science and Technology
Beta Tester
@ Sony Computer Entertainment Europe
December 2009 - Present
Science and Technology
Awards
Testimonials
Lara was very easy to work with, videos were sent right at the start and we had dialogue at all stages of the project. Good luck in all your endeavours.David Fretwell - Composer, Producer on StarNow.co.uk
Lara approached me to ask about doing some retouching for her portfolio, from the outset she has been professional in her attitude as well as clear and responsive when communicating what it was she wanted done. We've done a few images now and I would be happy to do more in the future as Lara has been such a pleasure to work with... she's a great model with an equally great attitude, work with her if you can!Mike Caffrey - Retoucher on ModelMayhem.com
Lara responded to my casting and from the outset, her energy and enthusiasm was evident. She's a friendly, dedicated model who strives to deliver quality results and takes direction very well. Pre shoot comms were excellent and at no point did I doubt the shoot would take place, despite it being weeks in the planning. I am so pleased with this collaboration that I have added her to my list of models whom I would definitely work with again. Highly recommended!Anthony Snyman - Photographer on ModelMayhem.com
Fantastic and amazing woman to work with! I have recently worked on a project with her... She's brilliant with loads of charisma and very photogenic!Samia Khatun - Photographer on StarNow.co.uk
Always proactive in reaching out to me with suggestions to raise. Diligent adviser, very empathetic with a "customer first" approach.Andrea Bruni - CC Team Leader @ ASOS.com
